Deleting your account
You can delete your Pulsar account yourself, at any time, from inside the app — you don't need to ask us, and there's no waiting period. This page explains how, and exactly what gets removed.
Delete it yourself, in the app
- Sign in to Pulsar, in the Android app or at pulsaralert.com.
- Open Settings — from the menu, or from the account menu behind your avatar.
- Scroll to Data & account at the bottom.
- If you want a copy of anything first, use Export CSV — it downloads your watchlist, portfolio, and demo trades. After deletion we can't recover it for you.
- Press Delete account and enter your password to confirm.
That's it. The deletion happens immediately and you're signed out.
If you can't sign in
Forgotten your password? Use Forgot password? on the sign-in screen to get back in, then follow the steps above.
If you genuinely can't get into the account — no longer have access to the email address, for example — email alerts@pulsaralert.com from the address you signed up with and ask for the account to be deleted. We'll confirm it's your account before deleting anything, and aim to action the request within 30 days.
What gets deleted
Removed immediately
- Your account, name, and email address
- Your password hash
- Profile details and app preferences
- Watchlist
- Portfolio holdings
- Price alerts and notification settings
- Demo trading account, holdings, and full trade history
- Signal subscription and delivery preferences
- The link between your account and your Telegram chat
- Any stored exchange API credentials, encrypted key and secret alike
Not covered by this
- Emails already delivered to your inbox
- Telegram messages already sent to your chat
- Messages you previously sent to the AI assistant, which a third-party AI provider has already processed
- Your Binance account itself, and the API key on Binance's side — revoke that from Binance's own API-management page
- What the Pulsar Telegram bot has stored about your Telegram account, which is separate — see below
None of the account data listed under "Removed immediately" is kept in a recoverable form afterwards, and none of it is held for a retention period first — those rows are removed from the database outright rather than flagged as deleted. Server logs that may incidentally contain an IP address are separate from your account data, aren't linked to it, and are deleted automatically after 90 days on their own schedule.
If you've used the Pulsar Telegram bot
The Telegram bot is a separate surface from your Pulsar account, and you can use it without ever having signed up. Because of that, what it stores is keyed to your Telegram account, not your Pulsar one — so deleting your Pulsar account unlinks the two but doesn't reach it. Depending on which features you used, that can include your Telegram chat ID and display name, your conversations with the AI assistant, messages you sent in a group where the bot is present, things the bot inferred and remembered about people in that group, and your scores in its games.
There's currently no self-serve command that clears all of it. To have it removed, email alerts@pulsaralert.com with your Telegram username and we'll delete it. Inside a group, /forget <name> clears the facts the bot has remembered about one person in that group, if that's all you're after. Blocking the bot stops it messaging you but doesn't delete anything on its own.
Unlinking an exchange without deleting your account
If you only want your Binance API credentials gone, you don't have to delete your whole account. Open Portfolio, find the linked account, and press Remove — the encrypted key and secret are deleted from the database at that point. Note that this stops Pulsar from using the key but doesn't revoke it on Binance's side; delete the key in Binance's own API-management settings too if you want it fully retired.
Questions
Anything about your data or a deletion request: alerts@pulsaralert.com. See also the Privacy Policy for what Pulsar collects and why.